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Sol Skin Esthetics Spa (“Sol Skin”, “we”, “us” or “our”) is committed to protecting the privacy and confidentiality of the personal information and personal health information entrusted to us by our clients. This Privacy Policy describes how we collect, use, disclose, retain, and safeguard information in connection with our website, our clinics, and the services we provide.
This policy is intended to comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Ontario’s Personal Health Information Protection Act (PHIPA).
This Privacy Policy applies to personal information collected through our website, during appointment bookings, in communications with our team, and in the course of providing esthetic and medical aesthetic services at any Sol Skin location. It applies to information collected online, in person, by telephone, email, or through authorized third-party systems used to support our operations.
Sol Skin collects personal information necessary to provide services and operate our business. This may include names, contact information, appointment details, billing and payment information, and communications with our team. Payment information is processed through secure third-party providers and is not stored directly by Sol Skin.
In the course of providing esthetic and medical aesthetic services, Sol Skin also collects personal health information where reasonably necessary to assess treatment suitability, ensure client safety, and deliver appropriate care. This may include medical history, health intake forms, allergies, contraindications, medications, treatment notes, consent documentation, and clinical photographs where consent has been obtained.
When individuals visit our website, certain technical information may be collected automatically, including IP address, browser type, device information, pages visited, and referring websites. Cookies and similar technologies are used to support website functionality, analyze usage, and improve user experience.
Personal information and personal health information are used to schedule and administer appointments, provide treatments and services, assess suitability for procedures, maintain accurate clinical and business records, process payments, communicate with clients, improve our services, and comply with legal, regulatory, and professional obligations.
Where consent has been provided, information may also be used to send marketing or promotional communications. Sol Skin does not sell or rent personal information.
Sol Skin collects, uses, and discloses personal information with an individual’s knowledge and consent, except where otherwise permitted or required by law. Consent may be express or implied depending on the circumstances, the sensitivity of the information, and the purpose for which it is collected.
Express consent is obtained for medical aesthetic treatments, the collection and use of personal health information, clinical photography, and electronic marketing communications. Consent may be withdrawn at any time, subject to legal, regulatory, or contractual restrictions and reasonable notice.
Personal information may be disclosed to authorized Sol Skin staff, practitioners, and medical professionals involved in a client’s care. Information may also be shared with trusted third-party service providers, such as booking platforms, electronic record systems, payment processors, and IT service providers, where necessary to support our operations. These providers are required to safeguard information and use it only for authorized purposes.
Information may be disclosed where required by law, regulation, court order, or to protect the legal rights, safety, or security of Sol Skin, its clients, or others.
Sol Skin takes reasonable administrative, technical, and physical measures to protect personal and personal health information against loss, theft, unauthorized access, disclosure, or misuse. Access to information is limited to individuals who require it for legitimate business or clinical purposes.
Personal information and personal health information are retained only for as long as necessary to fulfill the purposes for which they were collected and to comply with applicable legal, regulatory, and professional requirements. When information is no longer required, it is securely destroyed or anonymized.
Individuals have the right to request access to their personal information and personal health information and to request corrections where information is inaccurate or incomplete. Requests may be made in writing using the contact information set out below and will be addressed within a reasonable timeframe, subject to applicable legal limitations.
In the event of a privacy or security breach involving personal or personal health information, Sol Skin will investigate the incident, take appropriate corrective action, notify affected individuals where required, and comply with applicable reporting obligations under Ontario law.
Our website uses cookies and analytics tools to improve functionality and understand how visitors interact with the site. Visitors may disable cookies through their browser settings, though doing so may limit certain website features.
Our website may contain links to third-party websites or services. Sol Skin is not responsible for the privacy practices or content of those third parties.
Our services and website are intended for adults. Sol Skin does not knowingly collect personal information from minors without appropriate consent.
Questions, concerns, or requests regarding this Privacy Policy or our privacy practices may be directed to:
Privacy Officer
Sol Skin Esthetics Spa
Email:[privacy@solskinspa.com]
Website: www.solskinspa.com
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